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Talent & Workforce Solutions

Building high-performance, future-ready workforces through strategic talent acquisition, RPO, staffing, and GCC solutions delivered end-to-end by Xelium Labs.
67%
FASTER TALENT ACQUISITION
2.9×
WORKFORCE QUALITY UPLIFT
£42M
WORKFORCE COST SAVED
54%
ATTRITION REDUCED
THE CHALLENGE​

Talent Scarcity, Spiralling Costs, and a Workforce Unfit for Digital Scale

The client a multinational technology services group operating across 11 countries with a headcount of 8,400 faced a compounding workforce crisis. Three consecutive years of 31% annualised attrition had hollowed out institutional knowledge, inflated recruitment costs to 1.8× industry benchmarks, and created a skills gap in cloud, data engineering, and AI that directly blocked five strategic product initiatives.
The critical constraint: The internal HR function was processing 1,200 open requisitions simultaneously, with an average time-to-hire of 94 days and a 38% offer-rejection rate. Three attempted GCC build-outs across India and Eastern Europe had stalled — consuming £8.4M with no operational center delivered. The board mandated a single, accountable workforce partner with end-to-end delivery capability across talent acquisition, workforce management, and GCC establishment.

Key Constraints

31% Annual Attrition

Across technology and operations functions three consecutive years, driving compounding knowledge loss.

94-Day Average Time-to-Hire

Against a market benchmark of 38 days delaying product launches and client delivery commitments.

1,200 Open Requisitions

Across 23 job families in 11 countries, overwhelming internal TA capacity and third-party agencies.

Three Failed GCC Build-Outs

£8.4M invested across India and Eastern Europe with no operational center delivered to date.

OUR SOLUTION

Xelium Labs End-to-End Talent & Workforce Platform

Xelium Labs deployed a dedicated Talent & Workforce Solutions team of 34 specialists spanning RPO delivery leads, GCC architects, workforce analytics experts, HR technology consultants, and change management practitioners. The engagement operated across five integrated workstreams with unified governance and weekly board-level reporting.
Recruitment Process Outsourcing (RPO)

Full-cycle RPO across all 23 job families sourcing, screening, assessment, offer management, and onboarding reducing time-to-hire from 94 to 31 days.

Global Capability Center Design & Build

End-to-end GCC establishment across Bangalore and Warsaw: entity setup, location strategy, talent mapping, infrastructure, and operational readiness.

Workforce Strategy & Planning

Three-year workforce plan aligned to product roadmap skills gap analysis, build/buy/borrow modelling, and succession planning across all leadership tiers.

Contingent & Staff Augmentation

On-demand specialist talent across Cloud, Data, AI, Cybersecurity, and QA deployed within 72 hours via Xelium Labs’ pre-vetted 1,500+ specialist network.

HR Technology & Analytics

ATS implementation, workforce analytics dashboard, predictive attrition modelling, and a skills taxonomy covering 340 role archetypes across the organization.

Learning, Development & Capability Building

Role-based digital skills pathways for 4,200 employees, covering cloud certification, data literacy, and AI fluency delivered via blended learning and coaching.

IMPLEMENTATION TIMELINE

Phased Delivery — Measurable Milestones at Every Stage

01 Weeks 1–10

Discovery & Workforce Audit

Full workforce diagnostic across 11 countries. Skills gap analysis, attrition root-cause study, GCC location shortlisting, and RPO mobilization.

02 Weeks 11–28

RPO Go-Live & GCC Foundation

RPO fully operational across all 23 job families. GCC entity established in Bangalore. First 120 GCC hires onboarded. ATS and analytics platform live.

03 Weeks 29–52

GCC Scaling & L&D; Launch

GCC scaled to 340 FTEs across Bangalore and Warsaw. L&D; platform live for 4,200 employees. Predictive attrition model deployed. Time-to-hire at 31 days.

04 Weeks 53–80

Steady State & Optimization

GCC at full 600-FTE capacity. Attrition reduced to 14%. Workforce analytics driving quarterly planning. Three stalled product initiatives unblocked.

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BUSINESS IMPACT

A Future-Ready IT Foundation Built by Xelium Labs

The client now operates on a resilient, cloud-native platform that removes infrastructure as a bottleneck to innovation. With Xelium Labs managing the environment end-to-end, the engineering team re-focused on product development  shipping features 3× faster and entering two new markets within six months of go-live.

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